In New York, Rome Memorial Hospital gets kudos from the Department of Health and Human Services for doing a great job in preventing hospital acquired infections, while in Atlanta 700 patients had to be informed that they may have had exposure to tuberculosis.
Why is there such a wide spectrum of results in such an key area responsible for hundreds of serious injuries and deaths each year? It is likely due to a number of factors but at the end of the day, it is your people. You have to be certain that each and every one of them is up to speed on all of the best practices which will keep your patients healthier when they leave the building than when they arrived.
- It may be a good time to re-evaluate how your organization accomplishes this.
- Are you using a Learning Management System? Do you think that’s enough?
- Are you requiring individuals to not only take your online test, but demonstrate that they can perform the skills required?
- At any point, can you call up the transcripts and proof of demonstration for your entire team to determine who is compliant on key learning areas?
This defines a true competency management strategy and is part of a set of tools which must be integrated if you want to gain the intelligence needed to take any corrective actions.
If you have these tools now, but all running in disparate systems, it is time to consider Decision Critical for a complete competency management solution.
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