In a recent article at HealthLeaders Media, their annual survey indicates that Chief Nursing Officers and hospital executives cite different priorities when it came to their organizations operations in 2011. As might be expected, many CEOs have the cost structure of their business in the top billing, while the CNOs considered the enhancement of the quality of patient care to be their primary focus.
As you read this article, also consider how your healthcare organization’s quality of patient care and costs share a connection point. The intersection exists within your competency management strategy and the tools you’ve implemented to facilitate it. Continuing education begins the competency quotient, but falls short if you miss the development benefits gleaned from nurse evaluations and in using completed checklists as a learning tool.
Here is an excerpt:
Patient satisfaction scores will soon be tied to reimbursement and the change has shifted everyone’s attention to patient experience. Nurse executives have placed the issue at the top of their priorities list for 2011, according to the just-released HealthLeaders Media 2011 Annual Survey.
The survey asked healthcare leaders across the board to rank their top three priorities for the year. Nurse executives placed patient experience/patient satisfaction at the top, followed by quality/patient safety, and cost reduction.